Careers - Kansas City, MO

Job Description

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POSITION: Controls Service Specialist
DEPARTMENT: Controls and MSD Service
CLASSIFICATION: Non-exempt

I. Summary

General Responsibilities:
The Controls Service Specialist handles job start-up, checkout, and troubleshooting for systems and service installed jobs. Performs control service related duties, including service agreement tasks and handles emergency calls as directed.

Reports to: Service Supervisor
Direct reports: None

Direction:

• Minimal Supervision.
• Requires self-motivation.
• Provides guidance to outside contractors and limited direction to other specialists.

II. Major Responsibilities

1. 60%  Performs control system inspections, service and troubleshooting. 

• Writes and troubleshoots programming.
• Modifies graphics and database.
• Performs control system upgrades
• Completes final critical adjustments and calibration on mechanical/control equipment following owner’s manual instructions.
• Advises supervisor of any necessary modifications, changes, or upgrades to mechanical system on basis of own findings in the course of assignment.
• Reviews estimated costs and scope on projects and strives to complete scope of work within the estimated costs.
• Performs wiring checkout and assists in automation systems startups.
• Completes and submits written reports covering all aspects of each assignment, including customer, nature of trouble, equipment involved, time and material used, travel, and any other expenses.
• Performs service agreement tasks as directed. Handles emergency service calls, on-site or online as directed.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.
• Diagnoses trouble or defects in sensors, field cabinets, control console, or mechanical systems and determines corrective action
• Disconnects and dismantles instruments as necessary and corrects trouble or defect by adjusting, repairing or replacing parts or units.
• Recognizes safety hazards and understands how to safely overcome them without causing harm to yourself or others.
• Understands the safety rules and regulations outlined in the BCS safety manual.

2. 20% Provides customer service by responding to service calls to build and maintain customer relationships. 

• Always leaves a customer site with a “reason to come back” by documenting suggestions for repairs and improvements on every service ticket – no exceptions
  • Presents a professional image of Building Controls and Services when speaking to customers (all levels).
• Determines when change orders are necessary and generates pricing for additional work

3. 20% Provides technical assistance and training as needed.

• Delivers technical support to end users and field labor when applicable.
• Trains and develops other Specialists on Systems, equipment, and company policies and procedures
• Trains customers on systems prior to job turnover

III. Qualifications

Education

• Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience.

Skills and Experience

• Minimum two years of experience in an HVAC capacity.
• Minimum two years of experience in a mechanical capacity.
• Minimum two years of experience in systems including on-the-job experience as a systems/mechanical specialist.
• Strong knowledge of building automation systems, HVAC, mechanical systems, electrical concepts, and operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole
  numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and
  create and interpret graphs.
• Strong problem solving ability.

Certificates, Licenses, Registrations

• Valid driver license
• Technical school certificates

Other Requirements

• Requires frequent travel through Kansas and the Midwest
• Requires occasional overnight stays

Training and Development

• Completes at minimum, 16 hours of continuing education on an annual basis as required to maintain license.

Physical Requirements
Requires frequent standing, walking, climbing of stairs or ladders, bending, squatting or twisting. Requires the ability to carry, lift, move or push up to 100 pounds on a regular basis. Must be able to talk and listen to others. Frequent use of manual dexterity and visualization of a computer screen through the day. Requires ability to see up close and distant, distinguish colors, peripheral vision, depth perception and the ability to adjust focus.

Work Environment
This position may regularly work in all types of indoor and outdoor conditions including near moving mechanical parts, in high, precarious places, extreme heat, cold and humidity. Position may also be at risk of electrical shock. Occasional exposure to toxic or caustic fumes or chemicals. Noise levels range from moderate to very loud.

Most of the job duties require the employee to be working on HVAC equipment in close quarters. Most testing is done with the equipment operating, creating noise and air movement. Many of our customer facilities have unfavorable environmental conditions. Many job duties require the employee to work with computers and electronic media on a regular basis.

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

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Job Description

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POSITION: Controls Service Specialist
DEPARTMENT: Controls and MSD Service
CLASSIFICATION: Non-exempt

I. Summary

General Responsibilities:
The Controls Service Specialist handles job start-up, checkout, and troubleshooting for systems and service installed jobs. Performs control service related duties, including service agreement tasks and handles emergency calls as directed.

Reports to: Service Supervisor
Direct reports: None

Direction:

• Minimal Supervision.
• Requires self-motivation.
• Provides guidance to outside contractors and limited direction to other specialists.

II. Major Responsibilities

1. 60%  Performs control system inspections, service and troubleshooting. 

• Writes and troubleshoots programming.
• Modifies graphics and database.
• Performs control system upgrades
• Completes final critical adjustments and calibration on mechanical/control equipment following owner’s manual instructions.
• Advises supervisor of any necessary modifications, changes, or upgrades to mechanical system on basis of own findings in the course of assignment.
• Reviews estimated costs and scope on projects and strives to complete scope of work within the estimated costs.
• Performs wiring checkout and assists in automation systems startups.
• Completes and submits written reports covering all aspects of each assignment, including customer, nature of trouble, equipment involved, time and material used, travel, and any other expenses.
• Performs service agreement tasks as directed. Handles emergency service calls, on-site or online as directed.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.
• Diagnoses trouble or defects in sensors, field cabinets, control console, or mechanical systems and determines corrective action
• Disconnects and dismantles instruments as necessary and corrects trouble or defect by adjusting, repairing or replacing parts or units.
• Recognizes safety hazards and understands how to safely overcome them without causing harm to yourself or others.
• Understands the safety rules and regulations outlined in the BCS safety manual.

2. 20% Provides customer service by responding to service calls to build and maintain customer relationships. 

• Always leaves a customer site with a “reason to come back” by documenting suggestions for repairs and improvements on every service ticket – no exceptions
  • Presents a professional image of Building Controls and Services when speaking to customers (all levels).
• Determines when change orders are necessary and generates pricing for additional work

3. 20% Provides technical assistance and training as needed.

• Delivers technical support to end users and field labor when applicable.
• Trains and develops other Specialists on Systems, equipment, and company policies and procedures
• Trains customers on systems prior to job turnover

III. Qualifications

Education

• Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience.

Skills and Experience

• Minimum two years of experience in an HVAC capacity.
• Minimum two years of experience in a mechanical capacity.
• Minimum two years of experience in systems including on-the-job experience as a systems/mechanical specialist.
• Strong knowledge of building automation systems, HVAC, mechanical systems, electrical concepts, and operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole
  numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and
  create and interpret graphs.
• Strong problem solving ability.

Certificates, Licenses, Registrations

• Valid driver license
• Technical school certificates

Other Requirements

• Requires frequent travel through Kansas and the Midwest
• Requires occasional overnight stays

Training and Development

• Completes at minimum, 16 hours of continuing education on an annual basis as required to maintain license.

Physical Requirements
Requires frequent standing, walking, climbing of stairs or ladders, bending, squatting or twisting. Requires the ability to carry, lift, move or push up to 100 pounds on a regular basis. Must be able to talk and listen to others. Frequent use of manual dexterity and visualization of a computer screen through the day. Requires ability to see up close and distant, distinguish colors, peripheral vision, depth perception and the ability to adjust focus.

Work Environment
This position may regularly work in all types of indoor and outdoor conditions including near moving mechanical parts, in high, precarious places, extreme heat, cold and humidity. Position may also be at risk of electrical shock. Occasional exposure to toxic or caustic fumes or chemicals. Noise levels range from moderate to very loud.

Most of the job duties require the employee to be working on HVAC equipment in close quarters. Most testing is done with the equipment operating, creating noise and air movement. Many of our customer facilities have unfavorable environmental conditions. Many job duties require the employee to work with computers and electronic media on a regular basis.

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

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Job Description

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POSITION: Warehouse & Counter Coordinator
DEPARTMENT: BCS Parts
CLASSIFICATION: Non-exempt

I. Summary

General Responsibilities:
The Warehouse & Counter Coordinator maintains the warehouse, warehouse inventory levels, assisting with sales of HVAC parts, equipment and supplies at the counter, over the phone and email. Responsibilities also include, shipping, receiving and general maintenance of the Warehouse and Showroom while maintaining a safe and secure workplace. Initial requirements will extend into various roles and duties in assisting the creation and launch of a successful new store.

Reports to: Parts Manager
Direct reports: None

Direction:

• Minimal Supervision.
• Requires self-motivation.

II. Major Responsibilities

1. 40%  Parts inventory, and warehouse activities 

• Promptly executes shipping and receiving
• Maintains warehouse inventory at established levels
• Follows pre-determined schedule for inventory counts and reports any discrepancies
• Ensures product is safely stocked and secured at all times
• Inspects warehouse handling equipment and follows recommended maintenance schedules to ensure safe and proper handling of all product; both in the warehouse and showroom.

2. 40% Counter customer service assistance 

• Possesses knowledge of all vendor lines and the ability to be able to demonstrate and discuss features with customers.
• Conducts sales of HVAC parts, equipment, and supplies over the phone, email and over the counter utilizing sales software programs.
• Creates quotes and orders using company software program.
• Assists in ordering required parts from all vendor lines.
• Provides technical support to customers when required. Answers customer calls, quickly identifies parts and coordinates pick-up or delivery
• Actively makes customers aware of product promotions.
• Able to execute warranty administration for all product lines.
• Follows up, either verbally or in writing, to ensure customer satisfaction.
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Presents a professional image of BCS Parts and Building Controls and Services when interacting with customers (all levels).

3. 20% Delivery, maintenance and other duties.

• Delivers and picks up parts as required
• Maintains a clean, neat, and organized workspace, warehouse and showroom
• Assists with BCS Parts customer functions such as monthly cookout
• Other duties as required

III. Qualifications

Education

• High School education or equivalent

Skills and Experience

• Excellent oral and written communication skills.
• Ability to prioritize and juggle multiple projects and duties simultaneously
• Strong work ethic and ability to stay productive with minimal direction
• Ability to communicate well with others.
• Strong problem solving ability.
• Organized with an attention to detail.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and create and interpret graphs.

Certificates, Licenses, Registrations

• Valid driver license
• Current forklift license (preferred)

Other Requirements

• Requires travel to and from job sites, primarily within the local area and Wichita. Available for occasional over-night training.

Training and Development

• Stays current on accounting and inventory software
• Completes continuing education as needed .

Physical Requirements
Requires frequent standing, walking, climbing of stairs or ladders, bending, squatting or twisting. Requires the ability to carry, lift, move or push up to 100 pounds on a regular basis. Must be able to talk and listen to others. Frequent use of manual dexterity and visualization of a computer screen through the day. Requires ability to see up close and distant, distinguish colors, peripheral vision, depth perception and the ability to adjust focus.

Work Environment
This position may regularly work in all types of indoor and outdoor conditions including near moving mechanical parts, in high, precarious places, extreme heat, cold and humidity. Position may also be at risk of electrical shock. Occasional exposure to toxic or caustic fumes or chemicals. Noise levels range from moderate to very loud.

Most of the job duties require the employee to be working on HVAC equipment in close quarters. Most testing is done with the equipment operating, creating noise and air movement. Many of our customer facilities have unfavorable environmental conditions. Many job duties require the employee to work with computers and electronic media on a regular basis.

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

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