Careers - Kansas City, MO

Job Description

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POSITION: Controls Service Specialist
DEPARTMENT: Controls and MSD Service
CLASSIFICATION: Non-exempt

I. Summary

General Responsibilities:
The Controls Service Specialist handles job start-up, checkout, and troubleshooting for systems and service installed jobs. Performs control service related duties, including service agreement tasks and handles emergency calls as directed.

Reports to: Service Supervisor
Direct reports: None

Direction:

• Minimal Supervision.
• Requires self-motivation.
• Provides guidance to outside contractors and limited direction to other specialists.

II. Major Responsibilities

1. 60%  Performs control system inspections, service and troubleshooting. 

• Writes and troubleshoots programming.
• Modifies graphics and database.
• Performs control system upgrades
• Completes final critical adjustments and calibration on mechanical/control equipment following owner’s manual instructions.
• Advises supervisor of any necessary modifications, changes, or upgrades to mechanical system on basis of own findings in the course of assignment.
• Reviews estimated costs and scope on projects and strives to complete scope of work within the estimated costs.
• Performs wiring checkout and assists in automation systems startups.
• Completes and submits written reports covering all aspects of each assignment, including customer, nature of trouble, equipment involved, time and material used, travel, and any other expenses.
• Performs service agreement tasks as directed. Handles emergency service calls, on-site or online as directed.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.
• Diagnoses trouble or defects in sensors, field cabinets, control console, or mechanical systems and determines corrective action
• Disconnects and dismantles instruments as necessary and corrects trouble or defect by adjusting, repairing or replacing parts or units.
• Recognizes safety hazards and understands how to safely overcome them without causing harm to yourself or others.
• Understands the safety rules and regulations outlined in the BCS safety manual.

2. 20% Provides customer service by responding to service calls to build and maintain customer relationships. 

• Always leaves a customer site with a “reason to come back” by documenting suggestions for repairs and improvements on every service ticket – no exceptions
  • Presents a professional image of Building Controls and Services when speaking to customers (all levels).
• Determines when change orders are necessary and generates pricing for additional work

3. 20% Provides technical assistance and training as needed.

• Delivers technical support to end users and field labor when applicable.
• Trains and develops other Specialists on Systems, equipment, and company policies and procedures
• Trains customers on systems prior to job turnover

III. Qualifications

Education

• Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience.

Skills and Experience

• Minimum two years of experience in an HVAC capacity.
• Minimum two years of experience in a mechanical capacity.
• Minimum two years of experience in systems including on-the-job experience as a systems/mechanical specialist.
• Strong knowledge of building automation systems, HVAC, mechanical systems, electrical concepts, and operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole
  numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and
  create and interpret graphs.
• Strong problem solving ability.

Certificates, Licenses, Registrations

• Valid driver license
• Technical school certificates

Other Requirements

• Requires frequent travel through Kansas and the Midwest
• Requires occasional overnight stays

Training and Development

• Completes at minimum, 16 hours of continuing education on an annual basis as required to maintain license.

Physical Requirements
Requires frequent standing, walking, climbing of stairs or ladders, bending, squatting or twisting. Requires the ability to carry, lift, move or push up to 100 pounds on a regular basis. Must be able to talk and listen to others. Frequent use of manual dexterity and visualization of a computer screen through the day. Requires ability to see up close and distant, distinguish colors, peripheral vision, depth perception and the ability to adjust focus.

Work Environment
This position may regularly work in all types of indoor and outdoor conditions including near moving mechanical parts, in high, precarious places, extreme heat, cold and humidity. Position may also be at risk of electrical shock. Occasional exposure to toxic or caustic fumes or chemicals. Noise levels range from moderate to very loud.

Most of the job duties require the employee to be working on HVAC equipment in close quarters. Most testing is done with the equipment operating, creating noise and air movement. Many of our customer facilities have unfavorable environmental conditions. Many job duties require the employee to work with computers and electronic media on a regular basis.

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

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Job Description

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POSITION: Controls Service Specialist
DEPARTMENT: Controls and MSD Service
CLASSIFICATION: Non-exempt

I. Summary

General Responsibilities:
The Controls Service Specialist handles job start-up, checkout, and troubleshooting for systems and service installed jobs. Performs control service related duties, including service agreement tasks and handles emergency calls as directed.

Reports to: Service Supervisor
Direct reports: None

Direction:

• Minimal Supervision.
• Requires self-motivation.
• Provides guidance to outside contractors and limited direction to other specialists.

II. Major Responsibilities

1. 60%  Performs control system inspections, service and troubleshooting. 

• Writes and troubleshoots programming.
• Modifies graphics and database.
• Performs control system upgrades
• Completes final critical adjustments and calibration on mechanical/control equipment following owner’s manual instructions.
• Advises supervisor of any necessary modifications, changes, or upgrades to mechanical system on basis of own findings in the course of assignment.
• Reviews estimated costs and scope on projects and strives to complete scope of work within the estimated costs.
• Performs wiring checkout and assists in automation systems startups.
• Completes and submits written reports covering all aspects of each assignment, including customer, nature of trouble, equipment involved, time and material used, travel, and any other expenses.
• Performs service agreement tasks as directed. Handles emergency service calls, on-site or online as directed.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.
• Diagnoses trouble or defects in sensors, field cabinets, control console, or mechanical systems and determines corrective action
• Disconnects and dismantles instruments as necessary and corrects trouble or defect by adjusting, repairing or replacing parts or units.
• Recognizes safety hazards and understands how to safely overcome them without causing harm to yourself or others.
• Understands the safety rules and regulations outlined in the BCS safety manual.

2. 20% Provides customer service by responding to service calls to build and maintain customer relationships. 

• Always leaves a customer site with a “reason to come back” by documenting suggestions for repairs and improvements on every service ticket – no exceptions
  • Presents a professional image of Building Controls and Services when speaking to customers (all levels).
• Determines when change orders are necessary and generates pricing for additional work

3. 20% Provides technical assistance and training as needed.

• Delivers technical support to end users and field labor when applicable.
• Trains and develops other Specialists on Systems, equipment, and company policies and procedures
• Trains customers on systems prior to job turnover

III. Qualifications

Education

• Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience.

Skills and Experience

• Minimum two years of experience in an HVAC capacity.
• Minimum two years of experience in a mechanical capacity.
• Minimum two years of experience in systems including on-the-job experience as a systems/mechanical specialist.
• Strong knowledge of building automation systems, HVAC, mechanical systems, electrical concepts, and operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole
  numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and
  create and interpret graphs.
• Strong problem solving ability.

Certificates, Licenses, Registrations

• Valid driver license
• Technical school certificates

Other Requirements

• Requires frequent travel through Kansas and the Midwest
• Requires occasional overnight stays

Training and Development

• Completes at minimum, 16 hours of continuing education on an annual basis as required to maintain license.

Physical Requirements
Requires frequent standing, walking, climbing of stairs or ladders, bending, squatting or twisting. Requires the ability to carry, lift, move or push up to 100 pounds on a regular basis. Must be able to talk and listen to others. Frequent use of manual dexterity and visualization of a computer screen through the day. Requires ability to see up close and distant, distinguish colors, peripheral vision, depth perception and the ability to adjust focus.

Work Environment
This position may regularly work in all types of indoor and outdoor conditions including near moving mechanical parts, in high, precarious places, extreme heat, cold and humidity. Position may also be at risk of electrical shock. Occasional exposure to toxic or caustic fumes or chemicals. Noise levels range from moderate to very loud.

Most of the job duties require the employee to be working on HVAC equipment in close quarters. Most testing is done with the equipment operating, creating noise and air movement. Many of our customer facilities have unfavorable environmental conditions. Many job duties require the employee to work with computers and electronic media on a regular basis.

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

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Job Description

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POSITION: Warehouse & Counter Coordinator
DEPARTMENT: BCS Parts
CLASSIFICATION: Non-exempt

I. Summary

General Responsibilities:
The Warehouse & Counter Coordinator maintains the warehouse, warehouse inventory levels, assisting with sales of HVAC parts, equipment and supplies at the counter, over the phone and email. Responsibilities also include, shipping, receiving and general maintenance of the Warehouse and Showroom while maintaining a safe and secure workplace. Initial requirements will extend into various roles and duties in assisting the creation and launch of a successful new store.

Reports to: Parts Manager
Direct reports: None

Direction:

• Minimal Supervision.
• Requires self-motivation.

II. Major Responsibilities

1. 40%  Parts inventory, and warehouse activities 

• Promptly executes shipping and receiving
• Maintains warehouse inventory at established levels
• Follows pre-determined schedule for inventory counts and reports any discrepancies
• Ensures product is safely stocked and secured at all times
• Inspects warehouse handling equipment and follows recommended maintenance schedules to ensure safe and proper handling of all product; both in the warehouse and showroom.

2. 40% Counter customer service assistance 

• Possesses knowledge of all vendor lines and the ability to be able to demonstrate and discuss features with customers.
• Conducts sales of HVAC parts, equipment, and supplies over the phone, email and over the counter utilizing sales software programs.
• Creates quotes and orders using company software program.
• Assists in ordering required parts from all vendor lines.
• Provides technical support to customers when required. Answers customer calls, quickly identifies parts and coordinates pick-up or delivery
• Actively makes customers aware of product promotions.
• Able to execute warranty administration for all product lines.
• Follows up, either verbally or in writing, to ensure customer satisfaction.
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Presents a professional image of BCS Parts and Building Controls and Services when interacting with customers (all levels).

3. 20% Delivery, maintenance and other duties.

• Delivers and picks up parts as required
• Maintains a clean, neat, and organized workspace, warehouse and showroom
• Assists with BCS Parts customer functions such as monthly cookout
• Other duties as required

III. Qualifications

Education

• High School education or equivalent

Skills and Experience

• Excellent oral and written communication skills.
• Ability to prioritize and juggle multiple projects and duties simultaneously
• Strong work ethic and ability to stay productive with minimal direction
• Ability to communicate well with others.
• Strong problem solving ability.
• Organized with an attention to detail.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and create and interpret graphs.

Certificates, Licenses, Registrations

• Valid driver license
• Current forklift license (preferred)

Other Requirements

• Requires travel to and from job sites, primarily within the local area and Wichita. Available for occasional over-night training.

Training and Development

• Stays current on accounting and inventory software
• Completes continuing education as needed .

Physical Requirements
Requires frequent standing, walking, climbing of stairs or ladders, bending, squatting or twisting. Requires the ability to carry, lift, move or push up to 100 pounds on a regular basis. Must be able to talk and listen to others. Frequent use of manual dexterity and visualization of a computer screen through the day. Requires ability to see up close and distant, distinguish colors, peripheral vision, depth perception and the ability to adjust focus.

Work Environment
This position may regularly work in all types of indoor and outdoor conditions including near moving mechanical parts, in high, precarious places, extreme heat, cold and humidity. Position may also be at risk of electrical shock. Occasional exposure to toxic or caustic fumes or chemicals. Noise levels range from moderate to very loud.

Most of the job duties require the employee to be working on HVAC equipment in close quarters. Most testing is done with the equipment operating, creating noise and air movement. Many of our customer facilities have unfavorable environmental conditions. Many job duties require the employee to work with computers and electronic media on a regular basis.

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

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Job Description

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POSITION: Sakes Engineer
DEPARTMENT: Sales
CLASSIFICATION: Exempt

I. Summary

General Responsibilities:
The Sales Engineer is responsible for independently managing and growing an account base and achieving growth and gross margin projections through both personal and team sales efforts. Develops, recommends and implements appropriate action plans to attain profit plan, maximize employee talents and achieve outstanding customer and employee satisfaction for the service business team. Regularly communicates strategies, plans, performance and conditions to management.
Direct reports: None

Direction:

• Minimal supervision

II. Major Responsibilities

1. 40%  Promotes sales of HVAC Equipment, Controls and Service related projects and contracts. 

• Assists mechanical engineers and contractors with problems involving the use of HVAC equipment and services and recommends suitable resolutions according to their needs.
• Effectively communicates solutions utilizing product lines and development of presentations, webinars, and lunch and learns.
• Prepares and delivers technical presentations explaining products and services to customers and prospective customers.
• Arranges for demonstrations or trial installations of equipment.
• Works closely with the Sales Account Executive to promote additional HVAC products, including grills, registers, diffusers, VAV boxes, etc.
• Handles various calls and inquiries from engineers and contractors.
• Attends trades shows or conventions to promote products.

2. 20% Prepares proposals and bids for HVAC Equipment, Controls and Service related projects and contracts.  

• Develops sales proposals, specifications, estimates, and presentations.
• Reviews upcoming projects and keeps up-to-date with the plans, addendums and bid dates for projects.
• Develops sales proposals, specifications, estimates, and presentations.
• Performs layouts with engineers and contractors as directed.
• Prepares quotes for new products or services.
• Negotiates prices or terms of sale.
• Follows up with engineers and contractors on bids.
• Prepares formal submittals containing schematics, descriptions and technical information for use and approval by owner’s representative.
• Assists project management and support staff in coordinating orders with engineers and contractors.
• Prices change orders as necessary.
• Assists project management in following up on freight/warranty claims.

3. 30% Builds and maintains customer, prospect and other relationships.

• Develops and maintains strong business relationships with building owners with the objective of obtaining a sales advantage over competitors.
• Identifies and maintains prospect list.
• Participates in various civic and professional organizations to network and build relationships.
• Works with service operations team, finance, legal and other internal functions to follow through on all sold jobs to ensure satisfactory completion and high customer satisfaction.
• Audits existing customer relationships on a routine basis and provides solutions for their service needs.
• Assists in the service portion of the “Value Delivery Cycle”.
• Responds to customer inquiries and resolves difficult and sensitive issues.
• Maintains customer records, using designated computer and electronic systems and media.

4. 20% Works in conjunction with sales team to coordinate sales and business development activities.

• Participates in sales team meetings.
• Shares opportunities and information with relevant team members.
• Collaborates with sales team to understand and promote other company products and services.
• Recommends process improvements as identified.

III. Qualifications

Education

• Bachelor’s degree in Engineering, Engineering Technology, Business Administration or related field.

Skills and Experience

• Minimum five years of experience in engineering systems or related field.
• Minimum two years in technical product sales.
• Strong knowledge of engineering fundamentals and HVAC concepts and operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and create and interpret graphs.
• Ability to build rapport and strengthen relationships with new and existing customers.
• Strong problem solving ability.
• Ability to evaluate urgency of situation and prioritize tasks.
• Organized with an attention to detail.

Certificates, Licenses, Registrations

• Valid driver license.

Other Requirements

• Requires occasional evening or weekend work.
• Requires travel to and from job sites, some may be out of town.
• Requires occasional overnight stays.

Training and Development

• Studies literature and attends seminars to keep current in products, processes and materials. Must be familiar with competitors’ product lines and how our products met or exceed specification.

Physical Requirements
Requires standing, walking, bending, squatting or twisting on a regular basis. May require the ability to climb, balance, stoop, kneel, crouch, crawl or reach with hands and arms occasionally. Requires the ability to carry, lift, move or push up to 20 pounds on a regular basis and may be required to carry, lift, move or push 100 or more pounds on an occasional basis. Must be able to talk and listen to others. Frequently uses hands or fingers to handle of feel. Frequent use of manual dexterity and visualization of a computer screen through the day. Requires ability to see up close and distant, distinguish colors, peripheral vision, depth perception and the ability to adjust focus.

Work Environment
This position regularly works in an office setting and also frequently visits company sites in all types of indoor and outdoor conditions including near moving mechanical parts, in high, precarious places, extreme heat, cold and humidity. Occasional exposure to toxic or caustic fumes or chemicals. Regular noise levels range from minimal to moderate, but may be very loud when visiting job sites.

Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

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