BCS Warranty Policy & Process
Please review the following warranty policy and process prior to submitting your claim to BCS. All claims will be responded to as soon as possible.
After an issue is found, note the problem and unit model/serial number. You will also need to take photos/video prior to placing your claim. Pictures of parts that are damaged, missing, installed/wired incorrectly, and/or leaking, are required for warranty submission. If the claim is for a new compressor, you must provide photos of the compressor nameplate. If a part is missing, take photos of where that part should be located. Video must be provided for any equipment making irregular sounds so that vendor warranty admins can evaluate the issue.
If the issue is with controls or VFD, you must contact the manufacturer to get a case number. Those numbers are:
BCS is not responsible for getting a case number for your claim. If you submit a claim that requires a case number, but one is not listed, BCS will notify you so that you can contact the appropriate manufacturer. Please keep in mind most manufacturers will ask you to troubleshoot the issue from the field.
If you have a claim to submit, the quickest resolution is to go to the BCS Parts Counter to get a replacement part and to submit your claim. If your claim is in reference to a part that our Parts Counter does not stock, then your claim should be filed online at bldgcontrols.com/warranty or by simply selecting the second tab above: “Submit an HVAC Claim”.
Note: A purchase order number is required for any claim submitted. Without a purchase order, your claim can not be completed.
Once the completed warranty form, PO, and photos/video of the problem are submitted via our website, a warranty claim will be filed with the manufacturer. Except for LG, our manufacturers prefer to send out replacement parts.
LG issues credits instead of replacement parts. Your PO will be used to purchase the replacement parts through BCS Parts. Once LG authorizes the credit, your BCS Parts invoice will be credited.
**If for any reason the claim is denied, it is the technician’s responsibility to return to site to gather any/all appropriate information.
Unless otherwise stated, faulty/damaged parts must be returned to BCS within 10 business days. Failure to do so will result in the parts being billed to your provided PO.